Frequently Asked Questions
Everything you need to know about your order and official merchandise.
How long will it take for my order to arrive?
Standard shipping within the UK typically takes 3-5 business days. Please note that pre-order items will ship according to the date listed on the product page.
What is your return policy for apparel?
We accept returns on unworn and unwashed clothing within 30 days of delivery. All original tags must be attached, and items must be in their original packaging.
Are the sizes true to UK standards?
Most of our merchandise follows standard UK unisex sizing. We recommend checking the specific size guide located on each product page to ensure the perfect fit.
Can I track my international shipment?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
What should I do if my merchandise arrives damaged?
Please contact our customer support team immediately with your order number and a photo of the damage. We will arrange for a replacement or a full refund.